Compliance & Regulation

Professional Standards

Glowell Healthcare is led by an experienced management team. We strictly adhere to fundamental professional standards, ensuring our care is always safe, effective, caring, responsive to people's needs, and well-led.

We maintain rigorous quality assurance processes, including regular audits, service user feedback surveys, and continuous staff training to uphold and exceed these standards.

Safeguarding Policy

The safety of our service users is our absolute priority. Our comprehensive Safeguarding Policy ensures that all staff are fully trained to recognise potential signs of abuse or neglect and know exactly how to report concerns.

We work closely with the Gloucester Safeguarding Adults Board and local authorities to ensure a coordinated approach to the safety and well-being of the individuals in our care.

Data Protection & GDPR

Glowell Healthcare is fully compliant with the General Data Protection Regulation (GDPR). We respect the privacy of our service users and staff, and handle all personal and sensitive information with the utmost security and confidentiality.

Our privacy policy outlines how we collect, store, and use your data. You have the right to access your information at any time.

Feedback & Complaints

We value all feedback as it helps us improve. We have a robust complaints procedure in place that ensures all concerns are listened to, investigated thoroughly, and resolved in a timely and professional manner.